Orders are processed within 2–3 business days (Monday to Friday). After processing, transit takes 4–9 business days, giving a total delivery time of 6–12 business days. Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

Yes. We offer free tracked shipping on all orders, with no minimum purchase required.

We currently ship throughout the United Kingdom. Please note that we do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.

Once your order has been processed and dispatched, you can track it anytime via our Track Your Order page. If you have any issues tracking your order, contact us at Info@floulondon.com.

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at Info@floulondon.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and make it right. For any return questions, reach us at Info@floulondon.com.

Once we've received and inspected your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at Info@floulondon.com.

We accept Apple Pay, Google Pay, Visa, Mastercard, Discover, and Diners Club.

Orders are processed quickly, so if you need to change or cancel your order, please contact us as soon as possible at Info@floulondon.com. We'll do our best to accommodate your request before the order is dispatched.

Yes. All payments are processed securely through encrypted, trusted payment providers. We never store or have access to your full payment details.

Once your return is approved, you'll be refunded to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.

Each product page includes a detailed size guide to help you find the best fit. If you're unsure or between sizes, feel free to contact us at Info@floulondon.com for personal guidance.

We do our best to display colours as accurately as possible. However, actual colours may vary slightly depending on your screen settings and lighting. If you have any concerns about a specific item, contact us before ordering.

If an item is out of stock, it may be restocked in the future. Contact us at Info@floulondon.com and we'll let you know if and when it becomes available again.

We're sorry to hear something isn't right. Please inspect your order as soon as it arrives and contact us immediately at Info@floulondon.com if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right as quickly as possible.

If your package is lost or damaged in transit, please contact us right away at Info@floulondon.com. We'll work directly with the carrier to investigate the issue and find a solution as soon as possible.

You can reach our customer support team by email at Info@floulondon.com. We're available Monday to Friday from 09:00–17:00 (GMT) and weekends from 11:00–16:00 (GMT), and we aim to respond to all inquiries within 24 hours.